“Bob Lutz, the 77-year old veteran car executive, said that when he joined General Motors in 2002, the company’s culture was “inwardly focused not customer focused.” As Lutz who will retire next month explained in an interview on NPR’s Morning Edition, metrics in manufacturing, purchasing, and operations were allowed to trump the business of serving customers needs for new and different vehicles. Lutz’s words echo those of another former auto executive whom I recall speaking similarly about his company more than a decade ago.  That company was Ford Motor.”

That’s not the Bob Lutz I know.

Link here.